Return & Exchange Policy

Returns

We accept returns within 3 days of confirmed delivery of your order, subject to the following conditions:

• All return requests must be submitted and approved by our Customer Care Team before any item is returned.

• Items must be returned in their original condition, unworn, unwashed, and free from stains, perfumes, odors, makeup marks, damage, or tears.

• All original tags, labels must remain attached and intact.

• Items returned without tags or showing signs of wear will not be accepted.

• Customers are responsible for all return shipping costs unless the return is due to our error.

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How to Request a Return or Exchange

To initiate a return or exchange, please contact us within 3 days of receiving your order.

Email: houseofroyalstyles@gmail.com

WhatsApp: +44 7348663674

Please include:

• Your order number

• Full name

• Reason for return or exchange

• Clear photos (if the item is damaged, defective, or incorrect)

 

Returns or exchanges sent without prior approval may be refused.

 

Exchanges

We accept exchanges under the following conditions:

• Exchange requests must be made within 3 days of delivery.

• Exchanges are subject to stock availability.

• Customers are responsible for all exchange shipping costs, including the cost of returning the original item and shipping the replacement item.

• If a customer orders the wrong size, colour, or style, an exchange may be approved, but all shipping costs will be borne by the customer.

• If we send the wrong size, colour, style, or item, we will cover all exchange shipping costs and arrange for a replacement.

 

Free-Size Garments

Our free-size garments are intentionally designed to provide a relaxed, oversized, or flexible fit.

• No returns or exchanges will be accepted based solely on sizing concerns for free-size items.

• Customers are encouraged to review all product descriptions and measurements before purchasing.

 

Custom & Made-to-Order Items

• All custom-made, personalized, altered, or made-to-order items are final sale.

• These items cannot be returned, exchanged, or refunded unless they arrive damaged or incorrect due to our error.

 

Lost Packages

• We are not responsible for courier delays once an order has been dispatched.

• If a package is officially confirmed as lost by the courier service after investigation, we will provide a replacement item (subject to stock availability) or offer an alternative resolution.

 

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item:

• Contact us within 24 hours of delivery.

• Provide your order number and clear photos showing the issue.

• Once verified, we will arrange a replacementnor suitable resolution at no additional cost to you.

 

Product Variations

Many of our garments are crafted using authentic African fabrics and artisanal production techniques. As a result, slight variations in print placement, pattern alignment, colour tones, embellishments, or finishing details may occur.

Additionally, product colours may appear slightly different due to individual screen settings, lighting conditions, and device displays.

These variations are a natural characteristic of handcrafted and small-batch production and shall not be considered defects or grounds for return, exchange, or refund.

 

Order Cancellation

Orders may be cancelled within 24 hours of purchase, provided they have not been dispatched.

Once an order has been dispatched, it cannot be cancelled and will be subject to our Return & Exchange Policy.

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Exchange Processing Time

• Approved exchanges will be processed within 3–5 business days after the returned item has been received and inspected.

• Replacement items will be shipped once the exchange has been approved and processed.

• Processing times may be extended during peak seasons, sales periods, or public holidays.

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Refunds

• Approved returns will be inspected upon receipt.

• Refunds, where applicable, will be processed to the original payment method within 7–14 business days after inspection and approval.

• Original shipping charges are non-refundable unless the return is due to our error.

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Non-Returnable Items

The following items cannot be returned or exchanged:

• Custom-made or personalized items.

• Sale, clearance, promotional, or discounted items.

• Free-size garments returned due to fit preference.

• Items returned without original tags.

• Items that have been worn, washed, altered, stained, or damaged after delivery.

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Right to Refuse Returns

We reserve the right to refuse any return or exchange that does not comply with this policy.

By placing an order with House of Royal Styles you acknowledge and agree to the terms of this Return & Exchange Policy.

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